Help Center

FAQ

Shipping

Shipping & Delivery

Who delivers my items?

What time are deliveries usually made?

What happens if no one is home?

Where do you ship from?

I messed up my delivery address, what do I do?

What about my billing address?

change of delivery after receiving confirmation of shipping

Returns & Exchanges

I don't like my item, can I return it?

will you refund me the shipping costs?

can I return the item and change it with something else?

Order Changes

I have changed my mind about an item, what do I do?

can I still change my item after receiving the email confirmation?

Refunds & Cancellations

What is your refund policy?

how long do refunds take?

Damaged Items

What do I do if I have received a damaged item?

Can I return a damaged item?

Emails & Notifications

Unreceived confirmation email

unable to view email properly