Refunds & Returns
Your satisfaction is our #1 priority. Therefore, if you are not satisfied with your order, you can contact us by email or our contact page and request a refund.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused and in the original packaging.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Astrology By Melody (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of astrologybymelody.com
*You can submit refund requests within 3 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please note: There are NO refunds or returns on Swim wear.
Refunds for Astrological & other Metaphysical Readings:
There are no refunds or returns on Astrological Birth Chart Readings or any of the other various readings listed under the "Astrological Birth Chart & other Metaphysical Readings" Collection on the website (astrologybymelody). These readings are for entertainment purposes only. You must be at least 18 years of age to purchase a reading or have Parent/Guardians purchase the reading for you granting their full permissions.
If you find that you submitted dates with errors (such as birth date and time), and have to ask for a re-do on a reading, Astrology by Melody is subject to charge at least half of the cost of the original reading, according to how much work/time/re-adjustments are needed for the new reading.
All Masterclasses and Astrological & Metaphysical Courses are also NON Refundable.
There are no exchanges. If you are unsatisfied with a product, we can offer you an astrological or metaphysical reading or masterclass for an equal value.