FAQs

WHERE ARE YOU BASED?

We are happily based in Southwestern Pennsylvania near the Steel City of Pittsburgh. 

HOW DOES SHIPPING WORK? WHY DO SOME ITEMS TAKE LONGER THAN OTHERS?

Astrology By Melody  partners with some international merchants and artisans in order to provide you with unique items at the best possible prices. 

This means that some of our items are being shipping to you from our international warehouses and can sometimes take 3-5 weeks to arrive to you.  Please do not panic as this is normal for some items.  We want to provide you with a wide array of diverse items that span the globe. 

WHAT IF I WANT TO MAKE A RETURN?

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of astrologybymelody.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of astrologybymelody.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.